1. Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by A.N GemScents; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.
All customers that buy our products are in agreement with our terms and therefore do not require any agreement between the customer and ourselves for the purpose of their selling mediums.
The contract is subject to your right of cancellation.
We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full.
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email: hello@angemscents.co.uk
3. Dispatch & Delivery
We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.
For UK orders sent via small parcel service (Yodel), delivery can take 2-5 working days after dispatch
Delivery will be made to the address specified through our checkout when you complete your order. Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
If a order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.
Orders are aimed to be delivered within 3-5 working days after despatch*(Excludes UK Express**). Please note a working day is any day other than weekends and Bank or other Public Holidays.
If the delivery of the order will be refused, or it fails due to you cancelling, A.N GemScents will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods at your own cost to A.N GemScents. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, A.N GemScents will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying they will be the same as those charged for the initial despatch.
A.N GemScents retains ownership of all goods shipped within the UK until they have been delivered and signed for or left in a safe place by the courier. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
4. Your Right of Cancellation
If you wish to return an unwanted item, you must notify us in writing by e-mail or by using the Contact Us page on the website within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying A.N GemScents of the cancellation.
If you wish to cancel an order after it has been paid for then please email the order number and we will try to cancel this before it is dispatched, however please note on some occasions orders may not be cancelled in time before dispatch.
The item should be returned to us in line with our returns instructions within 30 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
4.1 Amendment of orders already placed
You may amend any order placed if it showing as processing in you account, we are unable to amend orders once they are set as dispatched. To amend an order please email us or use the contact form stating the order number and nature of the amendment (please note some amendments will require us to cancel and refund the order and ask for it to be placed again).
5. Refund Policy
If you are eligible for a refund we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your email address. Refunds can take up to 30 days from receipt of the return.
6. Warranty
All products supplied by A.N GemScents have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
6.1 Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item by e-mail or by using the Contact Us page on the website. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter.
We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.
For items over £15 sale please contact us via email at hello@angemscents.co.uk describing the type and extent of the fault and we will advise you how to proceed.
Please do not place duplicate orders for replacement of damaged/faulty goods.
6.2 Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail hello@angemscents.co.uk or by using the Contact Us page on the website) within 48 hours of receipt of the goods. For items to the value of £15 sale price before VAT, excluding silver jewellery items we request photographic evidence of any visible damage instead of a return.
Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.
If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
7. Returns Procedure
Please note, as stated above in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. Before returning any items you must inform A.N GemScents of the reason for the return. Please quote your original order number on all returns and correspondence.
8. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
9. Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
